policy
Postage.
WITHIN AUSTRALIA
We aim to have all orders roasted, packed and posted within 48 hours of order receipt.
Express Post for items up to 9kg.
To ensure quality and freshness, our standard postage offered Australia-wide is via Australia Post express post. Expect 1-2 days for deliveries.
Refer Australia Post Delivery Times for more information.
For larger coffee orders over 9kg.
Feel free to email hello@portfairycoffeeroasters.com or phone 0408 529 560 and we can work to find the best delivery method for your location.
INTERNATIONAL SHIPPING
We do not currently offer international shipping.
We cannot assure the freshness and quality of coffee over an extended period, particularly with the uncertainty surrounding Covid-19 international postage delays.
Thank you for your understanding.
Returns.
ACCESSORIES
We will provide a full refund for accessories if the item is faulty, different to the item described or displayed online, provided it is returned unused and in its original packaging within 14 days from purchase date.
We do not accept change of mind returns for items purchased online.
COFFEE
Unfortunately we cannot accept returns for coffee orders, as it is a fresh and perishable product.
If you need to return a damaged or incorrect item, please contact us first at hello@portfairycoffeeroasters.com with your concern and we will help you through the process. We will do everything we can to ensure you are completely happy with your Port Fairy Coffee Roasters products and the return process.
PLEASE NOTE
We cannot guarantee that orders will be redirected if the incorrect shipping address has been provided.
Additional costs incurred due to currency conversions will not be refunded.
Return shipping expenses are considered the responsibility of the customer.
Privacy policy.
AGREEMENT
By accessing or ordering product via the Port Fairy Coffee Roasters website, you agree to the terms of our Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.
COOKIES
By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
COLLECTION OF PERSONAL INFORMATION
When you engage in certain activities on this site, such as ordering cafe products, coffee, signing up to mailing lists or booking a Great Coffee Moments van, Port Fairy Coffee Roasters may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Port Fairy Coffee Roasters may ask that you provide us with personal information, such as your name, mailing address, email address, phone number and other personal identifying information.
USE OF PERSONAL INFORMATION
If we request information, your details are used to fulfil your order request or enquiry in the most appropriate manner.
Port Fairy Coffee Roasters also uses information that you provide as part of our effort to keep you informed about updates, special offers, shop happenings and other Port Fairy Coffee Roasters and Great Coffee Moments services.
We recognise and appreciate the importance of responsible use of this information. Port Fairy Coffee Roasters does not provide your information to anybody outside our organisation.
OPTING OUT / UPDATING YOUR PERSONAL INFORMATION
If you do not want the information you provide to Port Fairy Coffee Roasters to be used to keep you informed via our mailing list, please specify your request in writing using contact information below. You have the right to opt out of subscriber mailing lists, access and correct your personal information and privacy preferences at any time.
Please list all details you want removed from our systems.